Get Free Shipping on all orders over $250! Items are dispatched from the US and will arrive in 5 to 7 business days.
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All orders will arrive in 5 to 7 business days by USPS mail!
Frequently Asked Questions
Do I need to sign up to buy?
You are not required to as you can check out as a guest, but creating an account with Anaiya D’ore Hair Boutique is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.
What payment methods are accepted?
We accept all major credit cards such as Visa, Master Card, American Express, & Discover.As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
How much is shipping?
For orders in the amount of $250.00 or more, we offer FREE SHIPPING. For orders in an amount under $250.00, shipping is only $9.85 for USPS priority shipping. Tracking numbers are included with all shipments. For international shipping the cost is $28.50.
How do I return/exchange an item?
At Anaiya D’ore Hair Boutique we maintain a very high level of quality assurance. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, we will only accept returns or exchanged for hair that has been competed unaltered and in the condition in which it was received.
To return or exchange any item, all you need to do is to email or call us to inform us that you want to return or exchange your UNUSED, non-damaged hair within 7 calendar days from the date of purchase. Once we receive it in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will refund your payment method that you used when you bought it from us or ship you the items you want in exchange. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Anaiya D’ore Hair Boutique verifies and agrees that the product is defective in any way, then we will then exchange or replace the item.
If there is a cost difference for the exchange, we will either refund you the difference or you will be required to pay the additional price if it costs more for the items you want to exchange. Orders will not be shipped to you until any additional costs are paid.
We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.
All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.